The purpose of this document is to ensure that you, our customer understand the terms under which we operate our business with you. To clearly communicate the expectations that you should have of us, those we have of you and what level of liability we accept.
When you pay an invoice you agree to these terms & conditions. At the bottom of all of our invoices, we will refer you back to this site. In the past, we have tried getting our customers to sign contracts. This has always been a difficult thing to achieve and it is all-around easier to have the conditions listed here and refer you to them as necessary.
If you think that any aspect of these terms & conditions is objectionable please contact us to discuss further.
We’ll always do our best to fulfill your needs and meet your expectations, but it’s important to have things written down so that we both know what’s what, who should do what and when, and what will happen if something goes wrong. In this contract, you won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into signing something that you might later regret. What we do want is what’s best for both parties, now and in the future. So in short;
You (Client) are hiring us (Espreson Media) to design and/or provide maintenance and/or support as needed on your website or web service at the amount agreed upon previously and indicated in the invoice(s).
What do both parties agree to do?
You: You have the authority to enter into this contract on behalf of yourself, your company or your organization. You’ll give us everything we need to complete the project as and when and in the format we need it. You’ll review our work, provide feedback and approval in a timely manner too. Deadlines work two ways, so you’ll also be bound by dates we set together. You also agree to stick to the payment schedule set out at the end of this contract.
Us: We have the experience and ability to do everything we’ve agreed with you and we’ll do it all in a professional and timely manner. We’ll endeavor to meet every deadline that’s set and on top of that, we’ll maintain the confidentiality of everything you give us.
Digital Marketing/Strategy Terms
Search Engine Optimisation
We cannot guarantee any improvement to a search engine ranking, nor can we promise to get a site higher up or to the ‘top of Google’, but we build every site in a way that is accessible to search engines in an effort to increase its chances.
Annual Maintenance Terms
Payment / Refund Terms
You may already have professional hosting and you might even manage that hosting in-house; if you do, great. If you don’t, we can provide hosting services for you. To achieve this, we can set up your site on a server, plus any statistics software such as Google Analytics and we can provide a separate estimate for that (although it may be built into your quote). As part of this service, we can (and often do) provide ongoing support in the way of server maintenance, backups, malware scan and software upgrades to keep your site healthy.
First, you guarantee that all elements of text, images or other artwork you provide are either owned by yourselves, or that you’ve permission to use them. Then, when you’re final payment has cleared, copyright will be automatically assigned as follows:
You’ll own the visual elements that we create for this project. We’ll give you source files and finished files, at your request, and you should keep them somewhere safe as we’re not required to keep a copy. You own all elements of text, images and data you provided, unless someone else owns them. We’ll own the unique combination of these elements that constitutes a complete design and we’ll license its use to you, exclusively and in perpetuity for this project only, unless we agree otherwise.
We love to show off our work and share what we’ve learned with other people, so we reserve the right, with your permission, to display and link to your project as part of our portfolio and to write about it on websites, in magazine articles and in books.
Where renewable services are provided, a new invoice will be issued when renewal becomes payable.
Disputes, Liability and Indemnity
Please note that Espreson Media reserves the right to change the terms and conditions without notice.